NTA Publishes Results of Customer Satisfaction Survey
The National Transport Authority (NTA) has published results of its annual Customer Satisfaction Survey for 2022.
The survey shows more than eight out of ten people surveyed had a positive sentiment towards the Transport for Ireland (TFI) public transport network. Of that number, 38% were very satisfied, with a further 44% fairly satisfied with TFI services.
The figures are higher when passengers were questioned about their most recent Transport for Ireland trip, with 46% very satisfied with their most recent journey and 44% fairly satisfied.
Over six thousand passengers took part in the Customer Satisfaction Survey across dates in the second half of last year.
Four in five passengers are satisfied with reliability, cleanliness, and comfort of the public transport service they use. While 95% of passengers said they felt safe on-board and when travelling to and from stops.
Satisfaction with value for money was very high with 87% of respondents being either very or fairly satisfied. Customers welcomed the fares reductions with the majority being aware of them and 50% indicating the reduced fares encouraged them to use public transport more often.
The survey also found 37% of those surveyed use public transport every day, with 30% using it between two to four days per week.
When asked for suggested areas to improve TFI services, improved punctuality and frequency were among the main suggestions.
For more information on the NTA customer satisfaction survey, see the National Transport Authority’s page on the 2022 Customer Satisfaction Survey Report.
Source: National Transport Authority